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FAQ

Take a look around to find answers to our most commonly asked questions or search for the answer to your question.

WHO WE ARE?

At Anemos, we offer the 100DNA test - a comprehensive analysis that delves into over 500 aspects of your genetic blueprint, helping you unlock secrets to your health and well-being.

The 100DNA test by Anemos analyses your genetic makeup to provide a plethora of insights into your health, wellness, and much more. Simply take the test as instructed, send it back to us, and await your detailed report.

100DNA is a revolutionary genetic testing service powered by Anemos. It's designed to offer deep insights into your genetic blueprint, covering over 1,099 reports that reveal key aspects of your health and potential future risks.

Our 100DNA services offer insights in the following categories:


  1. Personalized Health Risk Assessment

  2. Optimal Diet, Fitness, and Wellness Insights

  3. Future Family Planning

  4. Prescription Drug Response

Each category provides a depth of information to help you make informed decisions about your health and lifestyle.

The 100DNA report is meticulously crafted to ensure high accuracy up to 99.9%, utilising advanced genetic testing technologies to analyse key genetic markers and provide you with precise insights.

Your DNA sample is analysed in our state-of-the-art laboratories equipped with the latest technology to ensure accuracy and confidentiality of your genetic data.

Anyone interested in gaining deep insights into their health and wellness based on their genetic makeup can perform the 100DNA test. It's a simple process that can be done from the comfort of your home.

No, you don't need to provide a blood sample for the 100DNA test. The test typically involves a simple saliva sample, which is then sent back to our labs for analysis.

Absolutely, our customer service team is on standby to assist you with any queries or concerns you may have before making your purchase. Feel free to get in touch with us.


Our team - Mac: +6019-8190313

Data Protection & Privacy

At Anemos, we prioritise your privacy. Your personal information and genetic data will never be shared with third parties without your explicit consent. We are committed to maintaining the highest standards of privacy and security.

Your personal information is protected with advanced encryption and security protocols. Our systems are designed to prevent unauthorised access, ensuring the utmost safety of your data. Moreover, we continuously update our security measures to adapt to the latest technological advancements.

Your data is stored on secure, encrypted servers with several layers of protection. These servers are located in facilities that adhere to the highest standards of security and privacy, ensuring that your data is safeguarded at all times.

If you wish to delete your information and close your account, you can submit a request through our customer service portal or directly from your account settings. Upon receiving your request, we will proceed to permanently delete all your personal data and information from our databases, ensuring your privacy is maintained.

Ordering my kit

The 100DNA test services are priced at RM3,997 , which includes 3 comprehensive reports - Lifestyle, Health Risk, and another Health Risk assessment. These reports will provide deep insights into various facets of your well-being based on your genetic profile.

To purchase your 100DNA test kit, you can visit our official website Anemos Global or get in touch with the 100DNA team. We've made it convenient for you to access our services with just a few clicks.

Currently, we are not offering the option to buy the test directly at our office. However, you can easily place an order through our website, and we offer convenient delivery options to get your kit sent straight to your doorstep.

Yes, you absolutely can! Whether you're looking to buy multiple tests for yourself or for your family, you can order as many as you need.

Certainly! The 100DNA test kit makes a thoughtful gift for loved ones. You can purchase kits for family members or as a gift to help them unlock valuable insights into their genetic blueprint.

The pricing of the 100DNA test kit includes delivery charges. For domestic deliveries, there are no additional charges. However, for overseas deliveries, the charges may vary depending on the destination country. Please check our website or get in touch for detailed information on international shipping rates.

We accept a variety of payment methods to facilitate a smooth purchase experience. You can pay using bank transfer, TNGO wallet, credit card, or debit card, 3-Months Atome Instalment method.

Receiving my kit

After your order is dispatched, our customer service team will provide you with a tracking number. You can use this number to track the status of your delivery and estimate its arrival time.

Currently, we are delivering exclusively within Malaysia. However, we are in the process of expanding our services to include additional countries, including Singapore, Taiwan, China, and Australia. Stay tuned for updates on our expanding delivery network !

The delivery of your 100DNA kit typically takes between 3 to 5 days. We strive to ensure that your kit reaches you in a timely manner so that you can embark on your journey to uncovering your genetic insights as soon as possible.

We partner with reputable courier services such as Pgeon and DHL to handle our deliveries. These couriers are known for their reliable and efficient delivery services, ensuring that your kit arrives safely and promptly.

If you have not received your kit within the expected delivery timeframe, please do not hesitate to contact our team. We will assist you in tracking down your order and addressing any delivery issues that may have occurred.

Please note that we do not offer refunds on our 100DNA kits. However, if there is an issue with your kit, please get in touch with our team, and we will work with you to find an appropriate solution.

We accept a variety of payment methods to facilitate a smooth purchase experience. You can pay using bank transfer, TNGO wallet, credit card, or debit card, 3-Months Atome Instalment method.

Getting Started

The 100DNA test kit is designed to be user-friendly. Inside the kit, you will find all the necessary components and instructions to easily collect a DNA sample from the comfort of your home.

Using the 100DNA test kit is simple and straightforward. You'll find detailed instructions within the kit to guide you through the process of collecting a DNA sample. Follow these steps carefully to ensure the accuracy of your results.

The 100DNA test kit contains:


  • A DNA collection device - typically a cheek swab or saliva collection tube.

  • Instructions on how to collect the sample correctly.

  • A pre-paid return envelope to send your sample back to our lab for analysis.


Make sure to register your kit online before sending your sample back to us.

We recommend consulting with your healthcare provider if you are currently sick or on medication before using the kit. Certain medications or illnesses might potentially affect the accuracy of the DNA analysis.

Using the kit during your period or while pregnant should not affect the results of the DNA test. However, if you have any concerns or specific medical conditions, it is always best to consult with a healthcare provider beforehand.

If you've returned your sample without registering it first, please contact our customer service team as soon as possible. We will guide you through the necessary steps to ensure your sample is properly registered and processed.

Collecting my DNA sample

To collect your DNA sample, simply follow the instructions provided in the 100DNA kit. Once your sample is ready, you can arrange for pick-up through our customer service, who will coordinate with services like Anemos arrange pick-up or Lalamove to have your sample safely transported to our labs.

When you are ready to collect your DNA sample, ensure that you clearly remark your name on the collection device. Pack the sample well using the packaging materials provided in the kit to prevent any damage or contamination during transportation.

The best time to collect your DNA sample is generally in the morning or noon. However, the timing largely depends on your convenience. Please communicate with our customer service to coordinate a suitable time for sample collection and pick-up.

Sample Return & Sample Status

To return your DNA sample, you don't need to worry about heading to a postal office. The Anemos team arranges courier pick-up for you to ensure that the process is as convenient as possible. Just get in touch with our team to schedule the pick-up.
We recommend returning your sample within 7 days of collection. This helps to ensure the integrity of the sample and facilitate a smooth analysis process. Please coordinate with the Anemos team to arrange a timely courier pick-up.

Before the courier arrives to pick up your sample, store it in a normal area with room temperature. Avoid placing it in cold environments or areas where the temperature exceeds 37°C as extreme temperatures may affect the quality of the sample.

Tracking my sample status

Once your sample reaches our laboratory, it will be meticulously processed and analyzed by our team of experts. The sample undergoes various stages of analysis to extract detailed genetic information that will be used to generate your personalized 100DNA report.

You can easily track the status of your sample through our customer service. We offer updates via WhatsApp, where our team will send you a link to track the progress of your sample analysis in real-time, keeping you informed at each step of the process.

After we receive your sample at our laboratory, the analysis process begins. Typically, you can expect to receive your detailed 100DNA report within 21 working days. We appreciate your patience as we work to provide you with the most accurate and comprehensive insights derived from your genetic blueprint.

Consultation with Our Experts

Our genetic counsellors are a team of professionals with extensive knowledge and expertise in the field of genetics. The team, including Mac and Datuk Seri Edmund Heng, is well-equipped to provide you with insightful consultations based on your 100DNA report. These experts are proficient in translating complex genetic data into actionable advice to help you make informed decisions about your health and well-being.
During the consultation, you'll have the opportunity to discuss your 100DNA report with our team of experts. We primarily arrange consultations through Zoom, allowing for a detailed discussion of your genetic insights, no matter where you are. For clients located in the Klang Valley, there is also the option to arrange a face-to-face consultation, should you prefer a more personal interaction. Our goal is to ensure that you have a comprehensive understanding of your report and are equipped with the knowledge to take meaningful steps towards a healthier future.